Our user-friendly Interactive Voice Response (IVR) system delivers a comprehensive, yet simple-to-use interface to assist your customers with all payments. By responding to a short series of prompts, your customers can instantly make payments and receive confirmations. Clearwater IVR also frees your staff’s valuable resource time to focus on other business operations and initiatives. Clearwater IVR also frees up your CSRs to focus on other customer operations and initiatives.
Additional Features & Benefits:
- Multiple Payment Options – Your customers can pay via credit card, debit card or ACH/eCheck.
- Easy-to-use Payments Interface – Our IVR is equipped with short, simple-to-use prompts that facilitate instant, fast and secure payments.
- Comprehensive Information – Your customers can make payments and get their balances, due dates and payment history. Additionally, our system intelligence stores your customers’ last payment method and will prompt them accordingly for an even faster bill pay experience.
- Bi-lingual IVR – English and Spanish recordings and prompts are available, ensuring a broader reach to your customers and allowing them to pay more bills with ease.
- Customer-Centric – Sometimes, a live agent is the best option. That’s why our IVR enables your customers to request a Client Services Representative. Depending on your choice of implementation, the CSR can be one of ours or one of yours.