Simple and Bi-Lingual 24/7 Telephone Payments
Many customers still prefer to conduct their business over the phone. Our user-friendly Interactive Voice Response (IVR) system delivers a comprehensive, yet simple-to-use interface to assist your customers with all payments. By responding to a short series of prompts, your customers can instantly make payments and receive confirmations. Clearwater IVR also frees your staff’s valuable resource time to focus on other business operations and initiatives.
Additional Features & Benefits:
- Multiple Payment Options – Your customers can pay via credit card, debit card or ACH/eCheck.
- Easy-to-use Payments Interface – Our IVR is equipped with short, simple-to-use prompts that facilitate instant, fast and secure payments.
- Bi-lingual IVR – English and Spanish recordings and prompts are available…ensuring broad reach to all of your customers and allowing them to pay more bills with ease.
- Comprehensive Information — Your customers can make payments and view balances, due dates and payment history. Additionally, our system intelligence stores your customers’ last payment method and will prompt them accordingly – for an even faster bill pay experience.
- Customer-Centric – Sometimes, live interaction is the best option. That’s why our IVR enables your customers to request a Client Services Representative.