Clearwater Agent Assisted Payments
Accurate, Courteous Service for Every Bill Payer, Every Day
For customers who prefer a more personal approach to bill payments, we offer our agent-assisted program, where your customers can speak to a live representative. We understand the importance of delivering friendly, accurate and results-oriented service. With many companies, service is a lost art. At Clearwater, you and your customers are not a number or just another call in the queue. Our agents are seasoned payments experts who can confidently answer a broad range of inquiries, delivering an enhanced payments experience any time.
Additional Features & Benefits:
- Bi-Lingual Representatives – Our agents are fluent in English and Spanish so you can reach more of your bill paying customers.
- Real-time Confirmation of Payments – Our agents will instantly authorize payments on your behalf and provide your customers with payment confirmation numbers – for assurance and heightened customer satisfaction.
- U.S.-Based Call Center – We don’t outsource our calls or our service. You and your customers receive friendly, accurate service from a team of bi-lingual agents…eliminating language barriers and unnecessary frustration.