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Clearwater Payments White Paper

From the dawn of electronic billing and payment, consumer billing organizations have understood the value of increasing adoption of these channels among their customers. After overcoming some initial e-commerce jitters, the majority of consumers have embraced online bill payment. However, adoption of electronic billing and other more recent electronic pay channels has lagged behind. As margin pressures and competition continue to increase for industries that serve large customer bases, improving e-adoption metrics to reduce costs and increase customer loyalty has never been more critical.

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