In today’s digital age, particularly mobile technology, consumers are accustomed to having broad reaching and easy access to all of their providers. A large portion of today’s bill payers and online bankers are Millennials (also known as Gen Y), and represent those individuals born between the early 1980’s and early 2000’s.
According to a 2014 Accenture study*, ninety-four percent of Millennials are active online banking customers. Additionally, according to a Millennial Insights FICO study*, more millennials prefer mobile websites versus mobile apps when conducting financial transactions. When you pair these findings, it stands to reason delivering an optimal browser experience is key.
Enhancing Customer Satisfaction with Clearwater Payments’ Responsive Design
At Clearwater payments, our continued aim is to simplify the bill payment process for ALL of your customers while enabling you to enhance satisfaction. Paying bills will never be your customers’ favorite tasks, but we can at least help optimize their experience.
Our bill payment interface is responsive in its design, with all site pages adjusting to fit the screens of all devices – from smartphones and tablets to desktops and laptops. So you can do more than simply support the needs of your bill paying customers – with Clearwater, you can enhance their experience by delivering an easy-to-read and easy-to-navigate payments interface.
Want to learn more? Please complete our short Contact Us form or call 800.784.5320 today!